As customers, often than not, we can be very critical of the services we pay for. We can get really cranky if things don’t go as well as we expect. But what’s it like to be on the other side? To be the one who provide the service?<\/p>\n
I came across two articles online that gives us an insight on the lives of flight attendants and baggage handlers.<\/p>\n
Confessions of a baggage handler by Tim Cigelske<\/a><\/p>\n Luggage left behind: Check in at least 30 minutes before the flight. Any later than that and your bag will probably miss the plane. Sympathetic ticket agents sometimes call and ask us to swing back and pick up late bags, so you might want to beg them for help.<\/p>\n Most times, bags are delayed or lost for other reasons. Depending on the airport, luggage is sorted by the three-letter destination code, flight number, or both. (The ticket agent usually tears off bag tags from old trips, but it can’t hurt to rip them off yourself to avoid confusion.) There was one day when a delayed flight meant that we had two departures at the same time to the same city, and I loaded an entire cart of bags onto the wrong plane. Another day, we loaded so many bags of golf clubs bound for Myrtle Beach that the plane ran out of storage and we had to hold 10 bags. And sometimes there’s no explanation: Miscommunication is easy when everyone’s wearing hearing protection and shouting over jet engines.<\/p>\n Source: CNN.com<\/a><\/em><\/p><\/blockquote>\n